1. Introduction

Welcome to HostBrain. We respect your privacy and are committed to protecting any personal data you share with us. This policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We may collect the following information:

Contact information — Name, email address, phone number, and message content when you use our contact forms or reach out to us directly.
Transaction data — Details about payments made through our platform, necessary for billing and accounting.
Usage data — Anonymised data about how you use the site (pages visited, time spent, referring websites), collected through analytics tools.

3. How We Use Your Data

Your data is used to:

Respond to enquiries submitted via the contact form.
Process secure payments and manage your subscriptions or performance fees.
Improve the website based on aggregated, anonymous usage statistics.
Remember your cookie preferences and ensure website functionality.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Cookies & Tracking (Google Analytics)

Cookies are small text files placed on your device when you visit a website. This website uses the following types of cookies:

Essential cookies — Required for the website to function securely (e.g., sessions). They cannot be disabled.
Preference cookies — Remember your choices (e.g., cookie consent decision) so you are not prompted again on each visit.
Analytics cookies (Google Analytics) — We use Google Analytics to help us understand how visitors interact with the site (e.g., which pages are most visited). Google Analytics places cookies on your device to track usage data anonymously. We only enable these if you accept cookies via our consent banner.

5. Third-Party Services & Payments (Stripe)

To provide our services, we rely on trusted third-party providers. We share only the necessary data required for them to perform their functions:

Google Analytics: Used for website traffic analysis. You can opt out of Google Analytics tracking through our cookie banner or by using browser extensions.
Stripe: We use Stripe for secure payment processing (Stripe Connect). We do not store your full credit card details on our servers. All transactions are subject to the Stripe Privacy Policy.

6. Data Retention

Contact form submissions are retained only as long as necessary to handle your enquiry. Financial and transaction data is kept as required by law for accounting purposes. Cookie preference data is stored in your browser's local storage and is not transmitted to our servers.

7. Your Rights

Under applicable data protection laws (such as the GDPR), you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for analytics cookies at any time by clearing your browser's local storage or resetting our cookie banner.
Lodge a complaint with your local data protection authority.

8. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact us via the contact page.

Privacy & Cookie Policy